We had been using Excel and MS Access to run our sales pipeline and often running into problems with it.
After spending more than a month researching the CRM market we decided to go with Sugar CRM supported/hosted by EnableIT.

We have had great success with it for our first newsletter and it took us less than 2 weeks to get up and running and had everything working much better than the previous solution.

Thank you again for your help.
Your immediate and thoughtful response to our issues allowed us to start building the pipeline with much greater success than before. The new solution by EnableIT is 25% more cost effective than our previous 3rd party marketing software and we feel we hit 2 birds with 1 stone by obtaining both a CRM application and an e-marketing tool.